Serving Lebanon Area Businesses and Our Community

Patient Advocate

Jordan Valley Community Health Center
Job Description
Preferred Qualifications:
·         Bachelor’s Degree.
·         1 year of progressive work experience in a medical setting.
·         Proficient in Window based computer program.
 
Duties:
·         Maintain HIPAA compliance.
·         Schedule patient appointments based on patient’s need and scheduling policies and communicate with health care team regarding scheduling issues.
·         Answers telephone and gives information to callers; routes call to appropriate personnel and/or takes necessary messages.
·         Works closely with providers and staff to maintain needs of the patient while adhering to scheduling protocols.
·         Display sensitivity to patient needs.
·         Able to handle a fast paced environment with routine changes to workflow.
·         Provides excellent customer service.
·         Promotes effective working relations and work effectively as part of a team to facilitate the Clinic’s ability to meet its goals and objectives.
·         Maintain daily cash balancing and reporting.
·         Obtain medical information from patient and enter in electronic record.
·         Obtain payor source information and verify insurance eligibility.
·         Complete patient follow-up calls as directed, provide follow-up to patients to address barriers to care, and answer questions.
·         Fill out excuse forms per provider request for patients after they are seen.
·         Assist patients with connecting to other resources (i.e complete Medicaid applications, slide enrollments, payment agreements, etc.).
·         Assist patients who have difficulties completing paperwork or understanding information.
·         Serve as a continuity figure to patients.
·         Responsible for department’s operational excellence and ensures that the department delivers quality services in accordance with applicable policies, procedures, and professional standards.
·         Attains all agreed to goals and objectives within specified time frames, as part of the Clinic’s overall mission.
·         Responsibly follows the Clinic Exposure Control Plans/Bloodborne and Airborne Pathogens.
·         Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
·         All other duties as assigned.
We offer competitive salary, benefits (including medical, dental, vision), retirement, PTO, and recognize 9 paid holidays.  Apply online atwww.jordanvalley.org/careers
Contact Information

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